We are committed to corporate responsibility and sustainability, which promote the long-term interests of our stakeholders and help build public trust in Twitter.

  • Health
  • Business Practices
  • People + Culture
  • Environment
  • #TwitterForGood

Health

We want people to feel safe on Twitter. Building a Twitter free of abuse, spam and other things that distract from the public conversation is among our top priorities. Our health work is designed to help people feel safe being a part of the conversation and to help them find credible information on our platform. While there’s more work to be done, we’ve made strides in creating a healthier service.

Our Work

Twitter is the place where people express their real thoughts, real feelings, and real selves. Diverse voices participating in the public conversation is what makes Twitter unique. To better serve our purpose, we are committed to increasing the collective health, openness, and civility of public conversation by continuously updating our rules, processes, technology, and tools to ensure all people can participate in the public conversation freely and safely.

Here are our latest Health announcements:

To view all updates related to health, please visit the Twitter Blog here.

The Twitter Transparency Report

We’re continually striving to be more proactive and open in the work we do to serve the public conversation on Twitter. Part of that effort is our biannual Twitter Transparency Report, which we’ve produced since July 2012 to share global trends across a number of areas of our enforcement on Twitter, including the Twitter Rules and legal requests we receive.

Read the key takeaways from our most recent report here:
15th Transparency Report: Increase in proactive enforcement on accounts

The full archive of reports can be found here. To see past results, click on a specific topic (for example, “Removal requests”) and access the dropdown box on the upper right section of that page to select a six-month period.

The Twitter Privacy Center

By using Twitter, you've shown us that you trust us with your data. We do not take that trust lightly. That’s why we’ve created the Twitter Privacy Center, a destination to provide more clarity around what we’re doing to protect the information you share with us. The Twitter Privacy Center will host helpful information about our privacy and data protection work: related initiatives, announcements, new privacy products, and communication about security incidents.

The Twitter Trust and Safety Council

The Twitter Trust and Safety Council provides input on our safety products, policies, and programs. Twitter works with safety advocates, academics, and researchers; grassroots advocacy organizations that rely on Twitter to build movements; and community groups working to prevent abuse.

The full list of safety partners can be found here.

Business Practices

Earning trust is one of our core operating principles, and it begins with how we conduct ourselves. We believe in growing our business in a socially responsible way.

Our Policies

Twitter accounts must meet certain criteria in order to be eligible to participate in Twitter Ads and use our suite of advertising products. Advertisers on Twitter are responsible for their Twitter Ads. This means following all applicable laws and regulations, creating honest ads, and advertising safely and respectfully.

Our full Ads Policies can be viewed on this page.

Recent Updates

We regularly review and update our Ads Policies to create a safer and more positive experience for the customers we serve, both advertisers and the people who use our service. Here are our latest announcements:

The Global Alliance for Responsible Media

Twitter joined 16 other of the world’s leading advertisers to announce the Global Alliance for Responsible Media, an unprecedented, global collaboration with agencies, media companies and platforms, and industry associations to rapidly improve digital safety. Read more here:

New MajorityReady Coalition

Led by GroupM, and comprised of Disney, Google, iHeartMedia, Meredith Corporation, NBCUniversal, Twitter, Univision and Viacom, the coalition’s aim is to help brands better adapt to the changing U.S. demographics and assist in developing their audience planning and media strategies accordingly. Read more about it here.

Supplier Diversity

Twitter is driving towards a more diverse set of suppliers. Since launching this program, much of our work has focused on understanding our current spend with diverse suppliers, the resources that buyers need to be successful, and the unique value Twitter can bring to diverse suppliers and our community partners.

We developed program objectives for 2019 and beyond focused on:

  • Connecting qualified diverse-owned businesses with Twitter
  • Establishing strategies that help suppliers better compete for Twitter business
  • Setting near and long-term diverse supplier spend goals
  • Developing accurate and timely diverse spend reporting
  • Promoting Twitter’s commitment to Supplier Inclusion

People + Culture

At Twitter, we see an incredibly vibrant and diverse conversation on our service every day, and we strive to reflect that within our company. We know our best work comes from having a diverse workforce and we are constantly seeking new perspectives to make our company stronger.

The Inclusion and Diversity Report

Our goal is to create a more inclusive culture and diverse workforce by developing a strategy that begins with building a foundation of respect and understanding. We’re focused on powering positive change by fostering respectful conversations, creating deeper human connections, and encouraging diverse interactions across the company. Our quarterly Inclusion and Diversity Report highlights areas where we’re making progress in building a more diverse and inclusive Twitter, and where more focus is needed. Read the latest version here.

To view all updates related to inclusion & diversity, please visit the Twitter Blog here.

Twitter Engineering Apprenticeship Program

Through this program, we hope to grow our technical workforce of next-generation leaders from nontraditional backgrounds (coding bootcamps, self-taught coders, veterans, caregivers returning to the workforce, etc.) and those underrepresented in tech (women, black, Latinx, Native American).

To learn more about this program, please refer to this blog post.

Additional Resources

Environment

The issue of climate change is increasingly a topic discussed on Twitter on a global scale. Leading up to the 50th anniversary of Earth Day in 2020, we’re taking a number of concrete steps at Twitter to contribute to efforts to address climate change and to foster greater sustainability.

Our Commitments

  • Travel: We will begin to offset our carbon emissions for regular employee travel, as well as large-scale events like #OneTeam2020 and the #TweepTour. This program works by funding green energy projects around the world, managed through Cool Effect, a climate change nonprofit.
  • Data Centers: Our data centers represent a significant piece of our carbon footprint. Our goal is to achieve 100% carbon-neutral power sourcing in our current data centers by the end of 2022. While we work to bring that online, we will also offset our current carbon emissions through Cool Effect.
  • Plastic Use, Recycled Products, and Composting: We will minimize our use of plastic at Twitter events, as well as end the use of single-use bottles, utensils, and plates by 2020. By year’s end, all Twitter offices will use 100% recycled paper products in the United States and globally by 2020. We will implement a new composting program in our U.S. offices by the end of 2020, building on the leadership of the green initiatives already underway in many of our offices worldwide.
  • Office Build-Outs: We will continue to work closely with our Real Estate and Workplace team to ensure that we’re retrofitting and installing environmentally-friendly water faucets and achieving at least 95% “Green Certified” status and 100% Carbon Neutral Energy in our directly-leased buildings by 2025. Our EMEA HQ in Dublin office is already powered entirely by renewable energy. To achieve this, building aspects including water consumption, energy efficiency, indoor air quality, and material selection were designed and installed in line with LEED’s guidelines and metrics. The team received an award for its leadership in the city.

Read more about our sustainability initiatives: Earth Day 2019 blog post.

#TwitterForGood

We reflect the power of Twitter through civic engagement, volunteerism, and charitable partnerships. Our philanthropic mission is to harness the positive power of Twitter to make the world a better place. We embrace this goal through civic engagement and volunteerism as well as content and data partnerships with NGOs and charities around the world.

The #TwitterForGood Impact Report

Learn more about our global Twitter For Good work and impact. Our latest report can be read here.

Corporate Philanthropy

Our corporate philanthropy efforts are focused where we can have direct impact on issues of importance to our communities and the people who use Twitter. Our areas of focus are: online safety and health, freedom of expression and human rights, equality, environment and climate change, and emergency response and disaster relief.

Here are some examples of our involvement with social causes:

Community Engagement

We work with nonprofits all over the world to help them with best practices to develop a more effective and engaging presence on Twitter.

In San Francisco, the ‎@NeighborNest‎, located directly across the street from Twitter HQ, provides a family-friendly learning center for the local community. In Dublin, the #ImpactNest provides space and support for social innovation startups.